The following list details the elements that you need to include in your written complaint as well as some points you might like to consider when formulating it:
- Please give the name of the person or organisation against whom the complaint is lodged.
- Is the person or members of the organisation you are complaining about a current Registered member/s of HGI? (You can find out this information by visiting individual HG practitioners' records on the official HGI Practitioners' Professional Register.)
- Did the event/s which form the substance of your complaint happen in the previous two years? (Complaints about events which have taken place more than two years before the date of the complaint, cannot unfortunately be reviewed by the Complaints Committee.)
- Have legal proceedings been issued or contemplated regarding the matters forming the subject matter of the complaint?
- Please give details of how you have tried to resolve the matter with the practitioner, i.e. through direct contact, using mediation (or other service) or through any internal complaints procedure their organisation may have. If no attempt has been made to resolve the matter, please give an explanation as to why this has not been possible. Copies of any correspondence relating to this matter should be attached to your complaint.
- Please provide exact details of the event/s that is/are the subject matter of the complaint, including times, dates and places supported by as much evidence as possible. It is useful to open with a summary of the situation before going into the exact details of your complaint.
- Witness statements could provide evidence of the occurrence of events.
- Other evidence could be supplied in the form of documents, contemporaneous notes, pre-counselling or pre-training literature, diary entries, advertising material and correspondence etc.
- Where evidence is supplied, it should be attached to the complaint as appendices and clearly referenced in the body of the complaint.
- Please note, a copy of the submitted complaint will be seen by the member complained against. Therefore, keep your complaint based on factual statements, and be aware of what contact details you include in the complaint submission. If you do not wish the member complained against to have knowledge of your current contact details, please state this in your covering letter to the HGI Complaints Committee.
- Please ensure that your complaint is both signed and dated.
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